SUCCESS CASES

OPTIMIZATION RESOURCES THROUGH PUBLIC BIDDING

The Department of Family and Equal Opportunities through the Management of Social Services face the challenge of reducing printing costs, unify recruitment criteria and give the organization new functionalities to achive being able to have sustainability policies and expenditure control.

The adopted solution is incoporinf 240 multifunction units with accounting solution including a direct rental fee without minimums and a cost per real print consumption enabled by remote meter reading. This allows to take advantage of economies of scale based on monthly consumption of 600,000 impressions with savings over the previous model by 30%.

Our model based on proximity and solution customization understanding the needs and diversity of the scenarios is key for a great project achievement.

José María Molina
CHIEF INFORMATION SERVICES. SOCIAL SERVICES AND LEON CASTILLA





MPS. MANAGED PRINT SERVICES

Given the need to streamline and unify a print service provider in the pay-per-use service, LEVANTINA trusts Masterservice to give technical support to their printing equipment in Alicante's central office and its 18 branch offices.

Our remote monitoring system allows us to control the entire fleet of output devices, from different vendors, managing the cost of service and consumable supplies proactively, anticipating in most cases the user request.

"The commitment, the quality and the agreed SLA have enabled us to significantly reduce the resources devoted to the management of the printing equipment, increasing the level of user satisfaction"

Federico Ponte
CORPORATE IT DIRECTOR





CONSULTORING, ENHANCEMENT PROPOSALS, INVESTMENT POOL

Based on a scenario already optimized, Masterservice and the general services department organize a study, involving the IT department, in order to identify new improvement opportunities.

As a result of a team work, it has been stablished three key results areas:

• Print costs reduction
• Device rationalitation and creation of printings PULLs
• Future new functionalities for users

"Historically, every network associated device was responsibility of the system department, while copiers depended on general services department. Treating these two realities in a unified way, has led us to consider the printing process as a strategic area within the company, obtaining with the action plan proposed by Masterservice, a clear improvement in processes and costs, "

Albert Bou
SALES MANAGER AND GENERAL SERVICES




PARTNERSHIP

After the experience with various printing equipment manufacturers, Service Point, has found in Masterservice the right partner to complement its portfolio of services, gain insight into their customers and win new business.

"Masterservice has perfectly understood our needs, assuming their service provider roll and bringing all its expertise and methodology, is fully aligned with our corporate strategy and adds value to our current service proposal"

Javier Rigal
HEAD OF CONTINENTAL EUROPE